Terms of Service

By accessing or using Haulora, you agree to these Terms of Service (the “Terms”). If you use Haulora on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Haulora provides software for freight operations: load discovery and ranking, dispatch, fleet and map tools, document handling, invoicing workflows, communications assistance, and optional AI automation with human approval controls. Features may vary by plan and configuration.

Haulora is a software platform. We are not your carrier of record, broker of record, freight forwarder, or insurer unless expressly agreed in a separate written contract.

• You must provide accurate registration information and keep credentials secure.
• Workspace admins control member access, roles, and automation permissions.
• You are responsible for activity under your accounts, including AI-assisted actions your team approves or enables.
• We may suspend access for security risk, non-payment, or Acceptable Use violations.

You retain ownership of content and operational data you submit to Haulora (“Customer Data”). You grant Haulora a worldwide license to host, process, transmit, and display Customer Data solely to provide and improve the Services and as otherwise described in the Privacy Policy.

You represent that you have the rights and lawful basis to submit Customer Data — including driver, broker, and shipper information — and that your use complies with transportation, privacy, and communications laws applicable to your operations.

Haulora may generate rankings, drafts, recommendations, extractions, and automation suggestions. AI output can be incomplete or incorrect. You remain responsible for reviewing high-impact actions — including booking, outbound messages, and invoicing — according to your configured approval rules.

Optional integrations (including Google Workspace, maps, load boards, ELDs, and messaging providers) are governed by those providers’ terms. Your use of Google user data through Haulora is also subject to Google’s policies and our Privacy Policy Limited Use commitments.

Paid plans are billed through Creem, our Merchant of Record. Pricing is shown on haulora.co. Taxes may be calculated and collected by Creem. Subscription renewals, cancellations, refunds, and chargebacks are described in our Billing and Refund policies.

Haulora, the Haulora mark, software, and documentation are owned by Haulora and its licensors. Except for the limited right to use the Services under these Terms, no rights are granted.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULORA DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI OUTPUT WILL MEET YOUR REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULORA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO HAULORA FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

You will defend and indemnify Haulora against claims arising from your Customer Data, your freight operations, your violation of these Terms or law, or your misuse of integrations — except to the extent caused by Haulora’s willful misconduct.

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory consumer or local laws in your country of residence require otherwise. Courts located in Delaware will have exclusive jurisdiction, subject to those mandatory protections.

We may update these Terms by posting a revised version with an updated date. Continued use after the effective date constitutes acceptance, except where local law requires express consent.