1. Overview
Haulora offers subscription plans for carriers, fleets, and dispatch teams. Current plan names and prices are published on haulora.co. Paid access activates after successful checkout confirmation.
2. Charges and renewals
- Subscriptions renew automatically at the end of each billing period unless canceled before renewal.
- Annual plans may include a discount versus monthly billing when shown at checkout.
- We or Creem may update taxes based on your billing location.
- Failed payments may result in dunning retries and suspension of paid features until resolved.
3. Cancellation
You may cancel a subscription from your Haulora billing settings or via the Creem customer portal when provided. Cancellation stops future renewals; you generally retain access through the end of the paid period unless otherwise stated at checkout.
For help canceling, email billing@haulora.co or support@haulora.co. We aim to respond within three (3) business days.
4. Invoices and receipts
Receipts and tax invoices for Creem-processed payments are issued according to Creem’s Merchant of Record practices. Contact billing@haulora.co if you need help locating a receipt or correcting billing details.
5. Plan changes
Upgrades and downgrades are handled according to the options available in-product or via support. Proration, if any, will be described at the time of change.