Refund Policy

All refunds and chargebacks for Haulora subscription payments processed through Creem are handled through Creem’s Merchant of Record flows. Haulora determines refund eligibility under this policy; Creem executes approved refunds to the original payment method.

We offer refunds in good faith for the following situations:

• First-time paid subscription within seven (7) days of the charge, subject to fair use.
• Duplicate or incorrect charges / clear billing errors.
• Extended Service outage exceeding forty-eight (48) consecutive hours that materially prevented use, where we could not provide a reasonable workaround.
• Technical issues that prevent core access and remain unresolved after you reasonably cooperate with support.

Refunds are generally not available for: change of mind after the 7-day window; unused seats or unused features; failure to cancel before renewal; charges for periods already consumed after an informed renewal; or losses arising from freight decisions made using the software.

• Email billing@haulora.co with the account email, approximate charge date, amount, and reason.
• Include any receipt ID or Creem reference if available.
• We may ask for verification to protect your account.

After approval, refunds are typically submitted within several business days. Your bank or card issuer may take additional time to post the credit. Timing can vary by payment method and country.

Please contact us before filing a chargeback so we can help resolve billing issues quickly. Chargebacks may be managed by Creem under its Merchant of Record terms and can delay account restoration.